eo999 Privacy Policy —
Your information is fully protected
Learn in detail here about how your personal information is collected, stored, and used on the eo999 platform, and about your rights.
Introduction and Scope
eo999 ("we", "our", or "platform") operates an online casino and betting service for users in Bangladesh. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you visit the eo999.cam website, register, or use any of our services. This policy applies to all eo999 products and services. Please read this policy carefully before using our services.
This privacy policy should be read together with our Terms and Conditions and Responsible Gaming Policy. Our services are intended for individuals aged 21 and above only.
Section 1 — Data Collection
eo999 collects only the information that is necessary. Below is a detailed breakdown of what types of information we collect and in which situations.
1.1 Registration and Account Information
When you create a new account on eo999, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Information required for age verification
1.2 Identity Verification (KYC) Information
To maintain a safe environment and prevent fraud, we may verify your identity. This may include:
- A copy of your national ID card or passport
- Proof of address documents
- Information related to payment method verification
1.3 Financial Transaction Information
During deposit and withdrawal processes, we collect:
- bKash, Nagad, Rocket or bank account numbers (partial)
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
1.4 Automatically Collected Information
The following information may be collected automatically while you use the site:
- IP address and device information
- Browser type and operating system
- Page visit time and session information
- Information obtained from cookies and tracking technologies
Section 2 — Use of Information
eo999 uses collected information only for specific and lawful purposes. No information is used beyond the purposes stated in this privacy policy.
2.1 Service Provision and Operation
Creating, managing, and securing your account, and providing you access to our services.
Processing deposits, withdrawals, and other financial transactions.
Verifying your age and ensuring compliance with responsible gaming policies.
Providing customer support, resolving complaints, and maintaining communication through live chat.
Managing bonuses, rewards, and promotional offers.
Identifying and resolving technical issues and improving platform quality.
2.2 Security and Fraud Prevention
We use information to protect your account and our platform:
- Detecting unauthorized access and fraud
- Complying with anti-money laundering (AML) policies
- Monitoring and preventing suspicious activity
- Maintaining responsible gaming limits
2.3 Communications and Notifications
We use your information to send the following notifications:
- Transaction confirmation messages
- Account security alerts
- Information about new bonuses and promotions (optional)
- Important service updates
Section 3 — Data Sharing and Disclosure
eo999 never sells your personal information to third parties. However, information may be shared in certain situations:
3.1 Service Partners
Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, etc.), technology, and hosting services. These partners operate under strict confidentiality agreements and are not permitted to misuse the information in any way.
3.2 Legal Obligations
We may be required to disclose information as part of a court order, government directive, or legal process. Such disclosure is always limited to the minimum information necessary, and we will endeavour to notify you where applicable.
3.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will provide users with advance notice before any such change, and the new party will also be required to follow a policy consistent with this privacy policy.
Section 4 — Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. eo999 uses cookies for the following purposes:
- Keeping your login session active
- Saving language and preference settings
- Security verification
- Analyzing platform performance
4.2 Cookie Control
You can control or delete cookies from your browser settings at any time. However, please note:
- Disabling certain cookies may affect the functionality of the site
- Some services may not be available without login and session cookies
- Disabling analytics cookies does not affect normal service operation
Section 5 — Data Protection Measures
eo999 takes the highest technological and organizational measures to protect your personal information. Our security framework is built to industry standards.
SSL Encryption
All data between your browser and our servers is secured through SSL/TLS encryption.
Data Encryption
Sensitive stored information such as passwords and financial data is stored using strong encryption algorithms.
Regular Audits
Our security measures are regularly reviewed and audited so that vulnerabilities can be identified and resolved quickly.
Access Control
Only authorized personnel have access to personal information, and only to the extent necessary. All access is recorded in logs.
5.1 Steps in the Event of a Data Breach
If the security of your personal information is compromised for any reason, eo999 will immediately:
- Assess the extent and nature of the breach
- Notify affected users in a timely manner where applicable
- Take all necessary steps to mitigate the damage
- Strengthen security measures to prevent such incidents in the future
Section 6 — Data Retention Period
6.1 While the Account Is Active
All information is retained while your account remains active. This includes:
- Personal information and registration data
- Complete transaction history
- Gaming activity records
- Communication and support logs
6.2 After Account Closure
Even after an account is closed or deactivated, certain information is retained for a specified period:
- Financial transaction records — in accordance with legal requirements
- Identity verification documents — in accordance with regulatory requirements
- AML-related records — in accordance with applicable law
- After the specified period, all information is securely deleted
Section 7 — Your Rights
Under eo999's privacy policy, you have a number of important rights over your own personal information. We are committed to respecting these rights.
7.1 Right to Access Information
You may request a copy of your personal information held by us at any time. We will provide it to you within a reasonable timeframe.
7.2 Right to Correct Information
If any of your personal information is inaccurate or incomplete, you may request a correction. We will verify promptly and make the necessary corrections.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.
7.4 Right to Restrict Processing
You may request that your information be restricted from processing for specific purposes. To opt out of marketing communications, contact us directly at [email protected].
7.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team:
- Email: [email protected] (send from the email address registered to your account)
- Submit a request directly via 24/7 live chat
- We will respond as quickly as possible after receiving your request
- We will contact you if identity verification is required
Section 8 — Additional Provisions
8.1 Information on Minors
eo999 strictly does not collect or process personal information of anyone under the age of 21. Our initial verification process is designed to ensure this policy. If we become aware that information of a minor has been collected, it will be deleted immediately and the account will be closed.
8.2 International Data Transfers
To provide our services, some data may be processed on servers located in different countries. In such cases, we ensure that all transfers take place under secure agreements and technical safeguards, and that the standard of protection for your data remains unchanged.
8.3 Policy Changes
We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the site. Continued use of the site after changes have been made will be considered acceptance of the new policy.
Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us. Our support team is always ready to help you.
Privacy Enquiries
Email: [email protected]
24/7 Live Chat — support available in Bengali
We generally try to respond to your request within business days. Complex matters may take a little longer.
Related Policies
Read our other important policies and terms: